Esteem Secure
Security you can bank on
At Esteem Bank, the security of your money, personal information, and digital banking experience is our highest priority. We employ advanced fraud detection technologies, continuous transaction monitoring, multi-layered authentication, and internationally recognized security standards to safeguard your accounts and financial transactions.
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Protecting You Against Fraud
Cybercriminals are constantly developing new methods to obtain personal and financial information. Customers should remain cautious of unsolicited phone calls, emails, text messages, social media messages, or websites claiming to represent Esteem Bank or regulatory authorities.
Never disclose confidential information such as your passwords, Personal Identification Number (PIN), One-Time Password (OTP), internet banking credentials, debit card details, Card Verification Value (CVV), or security token codes to anyone. Esteem Bank will never request this information through telephone calls, email, SMS, or social media.
Always verify suspicious requests by contacting Esteem Bank through our official customer service channels before taking any action.
Our Commitment to Security Standards
At Esteem Bank, protecting customer information goes beyond technology; it is embedded in our culture and operational practices. We continuously invest in secure banking infrastructure, cybersecurity controls, and internationally recognized information security frameworks to ensure the confidentiality, integrity, and availability of customer information.
Our security program is designed to minimize cyber risks, prevent unauthorized access, strengthen digital banking services, and maintain uninterrupted banking operations. Through continuous monitoring, regular security assessments, employee awareness program, and compliance with applicable regulatory requirements, we remain committed to delivering banking services you can trust.
Our security framework aligns with globally recognized standards and best practices, including:
Payment Card Industry Data Security Standard (PCI DSS)
Our card payment systems are designed in accordance with PCI DSS requirements to protect cardholder information during processing, storage, and transmission. These controls help reduce the risk of payment card fraud and unauthorized access to sensitive card data.
ISO/IEC 27001 – Information Security Management
Our information security management practices are built around internationally recognized standards that help us identify, assess, and manage information security risks while protecting customer data against unauthorized access, loss, or misuse.
ISO/IEC 20000 – IT Service Management
Esteem Bank continually improves the quality, reliability, and availability of its technology services through internationally recognized IT service management practices, ensuring customers enjoy efficient and dependable banking services.
Business Continuity Management (ISO 22301)
We maintain robust business continuity and disaster recovery plans that enable us to continue providing essential banking services during unexpected disruptions, ensuring minimal impact on our customers.
Security Tips
1. Password Security
Create strong passwords using a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily identifiable information such as birthdays or names, and never reuse passwords across multiple accounts. Change your passwords regularly and never disclose them to anyone.
2. ATM Security
Always inspect the ATM before use and ensure there are no suspicious devices attached to the card slot or keypad. Shield your PIN while entering it and avoid accepting assistance from strangers during transactions. If your card is retained or the ATM behaves unusually, contact Esteem Bank immediately.
3. Mobile Banking Security
Download the Esteem Bank Mobile App only from official app stores. Keep your mobile device updated with the latest operating system and security patches. Enable biometric authentication or screen locks where available, and avoid accessing your banking application through unsecured public Wi-Fi networks.
4. Internet Banking Security
Access Internet Banking only through the official Esteem Bank website. Ensure the website address begins with https:// and displays the secure padlock symbol. Always log out after completing your banking session, especially when using shared or public computers.
5. SIM Swap Awareness
Access Internet Banking only through the official Esteem Bank website. Ensure the website address begins with https:// and displays the secure padlock symbol. Always log out after completing your banking session, especially when using shared or public computers.
6. Phishing Awareness
Fraudulent emails, websites, text messages, and social media messages are commonly used to steal banking credentials. Do not click on suspicious links or download unexpected attachments. Always verify communications claiming to be from Esteem Bank through our official customer service channels.
Stay Alert and Act Quickly
If you suspect unauthorized access to your account, notice suspicious transactions, lose your debit card, or believe your banking credentials have been compromised, take immediate action. Prompt reporting enables the Bank to respond quickly and minimize potential losses.
Contact Esteem Bank Immediately
Our Customer Experience Centre is available to assist you in reporting fraud, blocking compromised cards, restricting account access, or securing your digital banking services. Contact us immediately through our official telephone numbers, email address, website, or any Esteem Bank branch.
Block Your Account Through Digital Banking
Customers may also secure their accounts using the Esteem Mobile App, Internet Banking platform, or other approved self-service banking channels where available. Blocking your account immediately after detecting suspicious activity helps reduce the risk of unauthorized transactions while our team investigates the matter.
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