Esteem Privacy Policy

Esteem Bank (“the Bank”, “we”, “our”, or “us”) is committed to safeguarding the privacy, confidentiality, and security of the personal information entrusted to us by our customers, prospective customers, employees, business partners, visitors, and users of our products and services.

“Protecting personal information” is fundamental to maintaining the trust and confidence placed in us and forms an integral part of our commitment to delivering secure, reliable, and innovative banking services.

• Secure
• Reliable
• Innovative banking services

This Privacy Policy explains how Esteem Bank collects, processes, stores, shares, retains, and protects personal information obtained through our banking products, digital platforms, websites, mobile applications, Automated Teller Machines (ATMs), Point of Sale (POS) terminals, Agency Banking network, Customer Contact Centre, branches, social media platforms, and all other channels through which we provide banking services.

By accessing or using any of our services, opening an account, submitting information to us, or continuing to engage with Esteem Bank, you acknowledge that you have read, understood, and accepted the terms contained in this Privacy Policy.

This Privacy Policy applies to every individual and corporate customer who accesses or uses any product or service offered by Esteem Bank. It also applies to prospective customers, website visitors, mobile application users, employees, agents, suppliers, contractors, service providers, and any other person whose personal information is collected by the Bank in connection with the provision of banking and financial services.

This Policy governs the processing of personal information regardless of the channel through which the information is collected, including our physical premises, website, internet banking platform, mobile banking application, agency banking services, payment gateways, customer service channels, automated banking systems, and any future digital platforms introduced by the Bank.

Esteem Bank is committed to processing personal information lawfully, fairly, transparently, and responsibly. We continually implement appropriate technical, organizational, and administrative safeguards designed to ensure that personal information remains secure against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

We are dedicated to complying with all applicable banking regulations, data protection legislation, anti-money laundering requirements, cybersecurity standards, and other legal obligations governing the collection and processing of personal information in every jurisdiction where we operate.

Esteem Bank is committed to processing personal information lawfully, fairly, transparently, and responsibly. We continually implement appropriate technical, organizational, and administrative safeguards designed to ensure that personal information remains secure against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

We are dedicated to complying with all applicable banking regulations:

• Data protection legislation
• Anti-money laundering requirements
• Cybersecurity standards

and other legal obligations governing the collection and processing of personal information in every jurisdiction where we operate.

Esteem Bank is committed to processing personal information lawfully, fairly, transparently, and responsibly. We continually implement appropriate technical, organizational, and administrative safeguards designed to ensure that personal information remains secure against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

We are dedicated to complying with all applicable banking regulations, data protection legislation, anti-money laundering requirements, cybersecurity standards, and other legal obligations governing the collection and processing of personal information in every jurisdiction where we operate.

Esteem Bank collects personal information through various lawful channels in the course of providing banking services. Information may be obtained directly from customers during account opening, loan applications, customer onboarding, the completion of physical or electronic forms, customer service interactions, telephone conversations, email correspondence, website registrations, mobile banking registrations, internet banking enrollment, social media interactions, branch visits, surveys, promotions, competitions, and other engagements with the Bank.

We may also collect personal information through automated technologies when customers use our websites, mobile applications, ATMs, Point of Sale terminals, Agency Banking services, or other digital banking platforms. Such information may include technical identifiers, browsing information, device characteristics, cookies, analytics data, security logs, and transaction metadata that enable us to maintain secure banking operations and improve the functionality of our digital services.

Where permitted by law, we may receive personal information from third parties, including credit bureaus, identity verification agencies, payment processors, regulatory authorities, financial institutions, business partners, publicly available sources, and other organizations involved in the provision of financial services or regulatory compliance.